How Expensive Is Good Customer Service?
Ok, so I would like to relate a story that happened to me just this past week. But before I do, I would like to post a simple question. Be thinking about this question as you read this post (rant). Q....
View ArticleWhat is Customer Service?
Simple Question RIGHT? Wikipedia defines customer service as: “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or...
View ArticleTechnology doesn’t care about us
“There is a trillion, not a billion, a trillion dollars in ad revenue that is going to leak down to all the hyper,local super nichey-niche-niche opportunities.” For a little over a year, I had the...
View ArticleBlogging: A Voice to your Online Directory
From time to time, eDirectory runs promotions that provide free sales and marketing consultation for our clients. The idea is, having seen hundreds of our customers create online directories, we’ve...
View ArticleTop 10 most valuable items to a local search site
An ambitious site owner – If you don’t truly have a stake in the community your local search site is covering, chances are good all the rest are pretty hard to follow. It’s tough to update, write...
View Article“Your software isn’t cheap..”
Having been at eDirectory for several years now, we’ve run into our fair share of competitors. We’re confident that out of most of the solutions on there on the market, there isn’t a more powerful...
View ArticleNews Aggregation: Why You Should be Doing it
Whether it’s through email, on a webinar or at a tradeshow, the most common question I get from clients is: “What can I do to keep bringing visitors back to my site”? For any site owner, let alone a...
View ArticleNew Webinar, Training and Roundtable Dates Announced
We just posted a bunch of dates for webinars we have coming up in the next four to six weeks. Training – Free One hour group training on how to use the software. Great for new clients or those users...
View ArticleTemporary changes on iOS app builder service and support
Jun 2018 quick heads up: We're back with our integrated iOS app builder! Now you can build both iOS and Android Directory Apps. In June 2017, Apple added the Rule 4.2.6 in its publishing guidelines for...
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